Shipping Policy

At Hoshea, we want every order to reach you smoothly and clearly. We believe in serving our community with honesty, care, and transparency at every step.

Worldwide Shipping

We ship worldwide.

Shipping costs are calculated at checkout based on your delivery address and order details.

Order Processing

Once your order is placed, it will be processed before shipment.

After your order has been prepared and shipped, you will receive a shipping confirmation email with your delivery details.

Estimated Delivery Times

Estimated delivery times are:

• Domestic orders: 5–7 business days

• International orders: 7–16 days 

Please note that these are estimated delivery times and may vary depending on destination, customs clearance, courier activity, and high-demand periods.Tracking

Once your order has been shipped, you will receive a confirmation email with shipping details and tracking information where available. 

Shipping Costs

Shipping costs are added at checkout.

Delays

We do our best to ensure timely delivery, but delays may sometimes happen due to circumstances outside our control, including:

• courier disruptions

• customs processing

• seasonal demand

• sale periods or holidays

We appreciate your patience and understanding if this happens.

Duties and Taxes

For international orders, customs duties, import taxes, or local handling charges may apply depending on your country.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please make sure your shipping address and contact details are entered correctly at checkout.

Hoshea is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided at the time of purchase.

Lost or Damaged Parcels

If your order arrives damaged, or if you believe it may be lost in transit, please contact us as soon as possible and include your order number and any relevant information or photos.

We will do our best to support you and review the issue fairly.

Contact

If you have any shipping-related questions, please contact us through our Contact page.

Hoshea aims to respond to enquiries within 48-72 hours.